2-minute read.
Meetings are a fundamental part of organizational life, where ideas are shared, strategies are born, and decisions are made. However, they can also be a source of frustration when not all voices are heard or when discussions become repetitive. Recognizing and addressing the underlying reasons for what may seem like a “broken record” can turn meetings into productive and engaging sessions. Here are three common reasons stakeholders repeat themselves and strategies to engage them:
- The Well-Intentioned Speaker Who Doesn’t Feel Heard
When team members repeatedly express similar thoughts, it’s often a sign they don’t feel acknowledged. Their insights, however, are crucial for the group’s direction. To address this echo their thoughts verbally and visually. Actively listen, paraphrase their points, and seek confirmation to ensure understanding. Use visual aids to document their input, reinforcing their role in the dialogue and keeping their ideas at the forefront.
- The Diplomat Voicing Concerns of Others
At times, the repetition comes from someone voicing broader concerns. Creating space for these viewpoints is essential. Make space for dissenting opinions. Encourage the group to explore different perspectives by asking, “How do others see this?” This approach fosters constructive debate and strengthens plans by addressing potential pitfalls.
- The Opposing Blocker
Occasionally, an individual may push their agenda persistently. Handling this requires a delicate balance. Try hearing without agreeing and testing the resistance. Address the behavior respectfully and directly. You might say, “I sense that the group understands your viewpoint but is leaning toward a different course of action. If there’s an unheard piece, could you clarify?” This approach helps maintain a focus on collective goals rather than individual agendas. By acknowledging their stance while maintaining the group’s direction, you demonstrate fairness.
By practicing active listening and strategic facilitation, leaders can transform meetings into platforms for meaningful engagement, ensuring every voice is heard and valued. This not only builds commitment but also enriches the decision-making process, leading to more robust and inclusive outcomes. Remember, the goal is not to silence the “broken record” but to understand its tune and harmonize it with the symphony of collective effort.
